Assistant Decision Support Administrator, Career opportunity in Hamilton, Ontario

Job Summary

The successful candidate's primary functions are maintaining inventory, setting up devices, training on device use, working with CellTrak and assisting with troubleshooting.

Responsibilities

• Providing technical assistance/troubleshooting for devices & CellTrak application
• Identify issues and solution where able, escalate issues as required
• Maintaining device inventory records
• Ordering stock devices
• Liaison with IT Tech support through help desk process
• Monitor or tracking and logging inquiries for trends, underlying problems(Analysis on trends & support - maybe training related)
• Support frontline and management
• Device and application set up for staff
• Setting up email on device
• Configure settings on user's device like (hide phone number, increase time display)
• Bilingualism an asset

Qualifications

• Post secondary education in Business Administration, Communications, or equivalent experience
• Ability to assess user's technical knowledge
• Experience in healthcare is an asset
• Logical with analytical and problem solving skills
• In depth understanding of the software/equipment
• Strong presentation skills
• Strong customer service focus
• Ability to work independently
• Excellent organization, interpersonal and communication skills
• Ability to work collaboratively with other team members
• Ability to speak French is an asset in French Designated areas
• Current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment
• A Vulnerable Sector Search and/or Child Abuse Registry Check may be required

Work Conditions and Physical Capabilities: Fast-paced environment; Attention to Detail; Lift and carry using appropriate lifting techniques; Bend, push, pull, grip, reach, kneel, crouch using good body mechanics; Walk sit, stand, climb stairs; Repetitive fine hand movements.