Client Service Representative, Career opportunity in Windsor, Ontario

Job description

Responsibilities:

Receive and direct all incoming calls via telephone and voice mail in a timely and professional manner
Responsible for greeting all visitors to the Home Help office, ascertaining the nature of their business, and directing them appropriately
Responsible to maintain and excellent working knowledge of telephone/voice mail systems, equipment and procedures
Coordinate and maintains accurate centralized phone, fax, pager and email lists of site employees
Prepare mail or courier all items for scheduled pick-up
Ensure all correspondence and documents are processed clearly, accurately and promptly such as patient charts.
Maintain schedule for bookings patient care visits and updating Procura systems.
Maintain log for shred boxes, fax machines and photocopy machine maintenance
Management of filing systems
Work collaboratively with all site administrative staff
Liaise with funders, clients and the care team in the community regarding services and information
Data collection and statistical reporting
Quality culture and process involvement
Other duties as assigned by Manager

Qualifications:

Diploma or Certification in Office Administration
Certificate in Medical Terminology is an asset
2 to 3 years experience in office environment and/or community health care organization
Previous experience working in health care sector and/or planning and scheduling would be considered assets
Ability to provide high quality customer service in a fast paced environment with multiple priorities and competing deadlines
Demonstrated skills in conflict resolution, problem solving & critical thinking
Highly organized with a proven ability to prioritize and multi-task
Ability to maintain confidentiality
Demonstrated proficiency using the Microsoft Office suite
Knowledge of operation of standard business office equipment (i.e. postage meter, fax, photocopier, etc.)
A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment
A Vulnerable Sector Search and/or Child Abuse Registry Check may be required