Job description
Key Responsibilities
- To collaborate with the Executive Director to select, orient and monitor the performance of departmental and program managers
- To conduct annual performance appraisals in collaboration with the Executive Director
- To participate in the development of the residence annual operating and capital budgets and ensure conformance to approved budgets on an ongoing basis
- To establish residence goals and objectives in conjunction with the Executive Director and ensure that these are met within available budgetary and fiscal resources, and appropriate time frames
- To administer collective agreements on a day-to-day basis and, together with the Executive Director, represents the company in the grievance and collective bargaining process
- To share joint responsibility with the Executive Director and Director of Marketing for all sales and marketing functions of the residence to optimize occupancy;
- To conduct community and hospital outreach;
- To develop and maintain strong community relationships to maximize the availability of potential residents and to obtain feedback with regard to the services required;
- To participate in Care Conferences as required;
- To meet with resident's families to resolve issues;
- To work in a position of trust with vulnerable adults (residents);
- To uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera’s Code of Conduct;
- To complete other duties as assigned.
Qualifications
- Certificate / Degree in Business, Sales, Hospitality Management, Health, and / or Social Services
- Minimum of one (1) year relevant management experience, preferably in a retirement residence, hotel, or other hospitality industry setting
- Must possess strong leadership abilities
- Solid understanding of business planning processes and key business metrics to be achieved
- Property management and maintenance experience is an asset
- Sales and marketing experience is preferred to drive superior performance/results
- Thorough understanding of effective HR practices and policies
- Must possess good written and oral communication skills with the ability to effectively supervise the activities of department managers
- Must have demonstrated sound financial knowledge and understanding of how decisions can affect/impact results (NOI, operating margins, Occupancy, REVPAS)
- Computer proficiency (Microsoft Office applications)
- Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.