Concierge, Job offer in Toronto, Ontario

Job Summary:

The Concierge desk is the central hub for all resident services. The Concierge is the first-person residents, guests, trades and prospective residents come into contact with and thus an essential part of the property.

Responsibilities:

• Acceptance and delivery of mail and parcels.
• Greet all residents and guests, assist with requests and answer all inquiries.
• Collect rent payments, maintenance requests and all resident notices.
• Log and record all resident complaints.
• Handle all common area bookings including elevators, media room, and guest suite.
• Assist Leasing Specialist with responding to rental inquiries and scheduling appointments.
• Assist residents who are locked out of their units.
• Manage the sign out of rental items including dolly, cart, ladder and all tools.
• Provide access to all trades visiting the property including signing out building keys.
• Prepare building notices.
• Professionally and courteously handle all telephone and ‘walk-in’ enquiries from prospective tenants - to answer all questions patiently and in full sentences, and to offer information as needed to create interest in the community.
• To strive for maximum rental rates with zero vacancy.
• Assist the Property Manager with maintenance emergencies, as required
• Assist in coordinating resident contests and social events;
• Other duties as assigned.

Skills/Qualifications:

• Strong customer service skills
• Ability to work under pressure and in fast-paced environments
• Good understanding of a variety of computer programs and the ability to learn new ones
• Strong interpersonal, organizational and communication skills
• Ability to work as part of a team
• Reliable
• Punctuality is a must
• Excellent written and verbal communication skills.

Physical Demands:

• Walking (notice deliveries) and lifting of packages is required

Working Condition:

• Shift work, Day shift (7am – 3pm) or Evening shift (3:00pm – 11:00pm), may require to work on weekdays, weekends or holidays.