Server, Job offer in Oakville, Ontario

The Career.

As a Server at a V!VA Retirement Community, you will be accountable to your schedule and job duties as they pertain to your assigned shifts. You will collaborate and work as a team player with emphasis on food and beverage service. The incumbent is responsible to serve food and beverage items in a knowledgeable, friendly and helpful manner to all Community Members and guests. To create 100% Community Member and guest satisfaction by providing genuine hospitality and by exceeding expectations.

Key Responsibilities include but not limited to:

• Greet all Community Members and guests at table
• Respond to inquiries regarding menu
• Take menu, beverage and bar orders from Community Members and guests and communicate orders to kitchen and/or bar
• Organize and prioritize service per appropriate service sequence
• Check food orders prior to serving to ensure that they are correct, properly presented, and special requests have been met
• Serve food, coffee, water and other beverages; refills beverages as needed
• Set tables in accordance with V!VA standards
• Clear tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
• Gives personal attention, take personal responsibility and uses teamwork when providing Community Member and guest service
• Respond to concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude
• Listen, apologize with empathy, find solutions and follow through when resolving problem
• Cooperate closely with other servers to meet and exceed service expectations
• Participates in and attend in-service training and education programs as scheduled

Qualifications include but not limited to:

• Experience in a dining-room setting serving food and taking orders, preferably in a fine dining restaurant or retirement community setting
• Strong customer orientation to older adults
• Ability to communicate clearly with peers and subordinates
• Ability to manage their time effectively with little supervision
• Up to date police check-vulnerable sector
• Smart Serve Certificate
• Current police background check and vulnerable sector search
• Ability to work as a team member, understanding the priorities of others
• Able to bend, stretch, sit and stand for long periods. Able to lift a maximum of 50 lbs
• Ability to work flexible hours and weekends
• Available for call-ins
• Positive attitude, enthusiasm and energy