Client Services Coordinator, Job offer in Ottawa, Ontario

Job Summary:

You will work as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned and client expectations are met. You will also maintain accurate documentation and communications to clients, service providers and other users. You may have to manage client expectations to ensure the expected service level is achieved.

You could be scheduled to work day, evening and weekend shifts, and your fair share of statutory holidays.

Responsibilities:

• Schedules service providers for client visits in areas assigned by manager
• Provides work schedules to staff that meet client needs and maximize continuity of care
• Keeps up-to-date with daily changes such as staff availability, changes in client service authorizations and/or care plans
• Ensures client and service provider information is accurate and up-to-date in the scheduling database
• Provides timely information, through the use of communication technology (telephone, fax, e-mail, voice-mail), to field staff, services providers, co-workers, Managers and Supervisors, clients and customers
• Verifies visit confirmations from field staff and processes in a timely manner to be processed by the billing department
• Verifies payroll information for field staff in a timely manner ensuring accuracy of hours, mileage, stats and premiums
• Contacts LHIN regarding discrepancies in frequency, authorization for extra visits or not seen/ not found visits, extensions to planned review dates
• Works collaboratively as part of a team willing to assist others and mentor new staff
• Contributes to the principles of customer-focused service and continuous quality improvement
• Functions and completes all duties in compliance with Occupational Health and Safety legislation, regulations, and Carefor policies, procedures, and standards

Qualifications:

• Diploma or Degree from an accredited College or University
• Previous scheduling experience preferred
• Experience using database software and Microsoft Office Suite
• Accurate and efficient computer data-entry skills
• Knowledge of medical terminology
• Demonstrated problem solving skills
• Excellent interpersonal skills
• Proven ability to manage coinciding demands, and demonstrated flexibility to adjust priorities to meet changing demands and circumstances
• Ability to respond appropriately in pressure situations with a calm and professional demeanor
• Ability to plan, organize and coordinate activities
• Must be able to work independently and within a team
• Excellent communication skills, both verbal and written
• Bilingualism (French/English) preferred