Job description
Key Responsibilities include but not limited to:
- Greet all Community Members and guests at table
- Respond to inquiries regarding menu
- Take menu, beverage and bar orders from Community Members and guests and communicate orders to kitchen and/or bar
- Organize and prioritize service per appropriate service sequence
- Check food orders prior to serving to ensure that they are correct, properly presented, and special requests have been met
- Serve food, coffee, water and other beverages; refills beverages as needed
- Set tables in accordance with V!VA standards
- Clear tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
- Gives personal attention, take personal responsibility and uses teamwork when providing Community Member and guest service
- Respond to concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude
- Listen, apologize with empathy, find solutions and follow through when resolving problem
- Cooperate closely with other servers to meet and exceed service expectations
- Participates in and attend in-service training and education programs as scheduled
Qualifications include but not limited to:
- Experience in a dining-room setting serving food and taking orders, preferably in a fine dining restaurant or retirement community setting
- Strong customer orientation to older adults
- Ability to communicate clearly with peers and subordinates
- Ability to manage their time effectively with little supervision
- Up to date police check-vulnerable sector
- Smart Serve Certificate
- Current police background check and vulnerable sector search
- Ability to work as a team member, understanding the priorities of others
- Able to bend, stretch, sit and stand for long periods. Able to lift a maximum of 50 lbs
- Ability to work flexible hours and weekends
- Available for call-ins
- Positive attitude, enthusiasm and energy
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