Resident Specialist, Job offer in Orléans, Ontario

Job description

Team Work

Interacts calmly, positively, and with respect to build and maintain productive relationships with residents, families and other members of the team
Assists co-workers whenever possible to meet residents’ needs, deliver high quality services and promote a harmonious living and working environment
Communicates on a timely basis and includes all applicable departments in the care of our residents e.g., wellness, dietary, activities
Supports both team and organizational goals
Recognizes and supports the role(s) and boundaries of the RPN/LPN/RNA and the Unregulated Care Providers on the team

Professionalism

Adheres to and supports Symphony Senior Living’s foundational belief, core values, service philosophy and service commitments
Abides by the policies and procedures of the organization
Demonstrates personal flexibility in meeting resident needs vs. completing specific tasks
Applies new skills and knowledge acquired through training to improve quality of resident care and work practices
Demonstrates responsibility for own health and safety
Demonstrates responsibility for the health and safety of our residents and staff
Demonstrates respect for others when communicating information or his/her opinion
Finds areas of agreement when working with individuals or groups in conflict
Must be able to communicate in English (written, verbal, reading)
Fluent in English

Customer Service

Follows up on all resident and family inquiries (takes accountability to ensure reply is given)
Fulfills commitments in a timely and responsible manner
Provides services in such a way that problems and unpredictable events are invisible to the resident and family
Maintains a positive and friendly manner at all times (greets residents by name and assists family members as needed)
Promotes actions that support best outcomes for each resident’s physical, emotional and spiritual needs
Implements and recommends modifications to resident service plans which support the changing needs of the resident
Acts as a resident advocate
Respects and supports the rights of residents to maintain an independent life style with dignity in their own home

Personal Care

Assists residents with ADLs such as personal hygiene, mobility, proper nutrition and socialization
Actively participates in ADLs including resident dining, activities and life skills, laundry and light housekeeping
Distributes resident medications in accordance with required practices and policies
Undertakes observation, reporting and recording of ADLs and changes in resident conditions per the required policies and procedures
Is knowledgeable of the emergency procedures for the community
Applies the principles of proper infection control
Performs safe handling, lifting and positioning of residents
Applies the principle of healing processes and skin integrity
Escorts residents who require assistance to and from dining room and activities
Shares responsibility for the housekeeping and laundry duties
Appropriately calls for assistance when required
Actively participates in in-service programs
Performs other duties as deemed necessary by the Department Coordinator

Personal

Other considerations

You must pass a Vulnerable sector back ground check.
You must be able to work with Dogs and Cats and other animals, allergies or other needs cannot be accommodated.
Due to our high level of residents with dementia; your tattoos and piercings must either remained covered by clothing or are discrete. Any other external body decoration, including hair, must not be frightening to a frail senior with dementia.
You must be legally allowed to work in Canada.
You must be in good physical health as this job requires lifting, sitting, standing and walking.
Must be able to read and write in English to a minimum High School Level.
Available on call and in emergency situations.

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