Job description
The Position. We’re looking for a Dining Services Manager. The Dining Services Manager is responsible for direct oversight of the Dining Services team and for ensuring the exceptional preparation and delivery of the resident and guest dining experience.
- We offer complete training to right fit candidates.
- We provide health and dental benefits
- Registered Retirement Savings Plan and Employee Share Program
- Investment in leadership and travel experiences
- Group discounts on home and auto insurance
Qualifications or Skills Required:
- Minimum two years of supervisory experience in a volume food preparation environment in the healthcare or in the hospitality industry and working knowledge of special diets and dietary restrictions
- Empathy for and understanding of the needs of the elderly and/or disabled
- Ability to relate to all levels of staff, the residents and their families, and other professionals with a high degree of patience and tolerance
- Strong communication skills; both oral and written
- Initiative, good judgment and supervisory abilities
- Ability to exercise tact and diplomacy in dealing with residents, service team members and guests.
Education
- Current CPR & First Aid Certification, Smart Serve Certification, Safe Food Handling Certification
- Successful completion of a post-secondary diploma in Food and Beverage Management from a recognized institution; OR
- Current qualification as a certified Red Seal Chef
- Food Safety Certificates I and I
Responsibilities:
- Prepares or monitors the preparation of service daily and special event menu plans to ensure individual resident dietary needs are met
- Develops and maintains effective relationships with residents and guests in order to determine individual needs, resolve issues or concerns, and evaluate resident satisfaction.
- Ensuring that the services provided to resident’s meets or exceeds expectations
- Providing residents with a safe and comfortable environment
- Participates as a member of the Service Team Leaders and provides support to the other members of the team
- Provides leadership and direction to dining services team members
- Delivering essential food services that are immediately visible to residents and potential clients
- Maximizing occupancy by providing quality services
- Negotiating with suppliers to obtain optimum value for products and agreement on delivery schedules
- Sharing information and participating on committees to develop and implement best practices throughout Seasons communities
- Chairing the Food Advisory Committee
- Consulting with the dietician to determine appropriate dietary need for menu planning purposes
- Respond to queries from potential residents, family members and friends as required
- Promotes wellness in the community among service team members, residents and guests
- Collaborates with other members of the Dining Team in the planning, provision and evaluation of services
- Liaison with municipal and provincial agencies concerning health and safety issues. i.e. Community Care Facility.
The Location Seasons Owen Sound is based in Owen Sound, ON.