Burnaby jobs in senior homes and assisted living facilities

RESPONSIBILITIES:

• Maintains or achieves budgeted and/or full occupancy at all times. Reports on variances to budgeted occupancy monthly.
• Retirement Counselors will take a relationship and prospect centred selling approach to all interactions with prospective residents.
• Retirement Counselors will invest in deliberate and focused planning for prospect advances.
• Will hold primary responsibility for all sales functions including; lead management, documentation, reporting, touring/retouring and follow up.
• Develops annual marketing plan and is responsible for implementation, evaluation, and revisions based on changes in the marketplace and competitive intelligence.
• Works collaboratively with the Director of Wellness or designate to ensure appropriate new resident admission and follow up to all residents admitted to hospital to set process for their return to residence.
• Performs other duties as assigned.

RESPONSIBILITIES:

• Maintains or achieves budgeted and/or full occupancy at all times. Reports on variances to budgeted occupancy monthly.
• Retirement Counselors will take a relationship and prospect centred selling approach to all interactions with prospective residents.
• Retirement Counselors will invest in deliberate and focused planning for prospect advances.
• Will hold primary responsibility for all sales functions including; lead management, documentation, reporting, touring/retouring and follow up.
• Develops annual marketing plan and is responsible for implementation, evaluation, and revisions based on changes in the marketplace and competitive intelligence.
• Works collaboratively with the Director of Wellness or designate to ensure appropriate new resident admission and follow up to all residents admitted to hospital to set process for their return to residence.
• Performs other duties as assigned.

SUMMARY OF POSITION:

As a valued member of the team, the Retirement Counsellor (RC) demonstrates a commitment to resident safety by providing quality care in accordance with organization’s vision and mission. The RC is required to perform their duties in a manner consistent with the core values, ensure resident safety, and demonstrate customer service excellence.

KEY RESPONSIBILITIES:

• Maintains or achieves budgeted and/or full occupancy at all times;
• Develops annual marketing plan and is responsible for implementation, evaluation, and revisions based on changes in the marketplace and competitive intelligence;
• Holds primary responsibility for all sales functions including; lead management, documentation, reporting, touring/retouring and follow up;
• Remains up to date with changing industry standards and trends/services and knows local competition;
• Completes a competitive analysis bi-annually and makes recommendation for accommodation rates and service changes based on this information;
• Provides hands-on support and planning for open houses and special events;
• Works collaboratively with all departments to ensure smooth new resident admission, promotional events, and creative follow up requests;
• Assists in the development of the marketing budget including all advertising and promotional costs; reviews advertising plan with the management team on at least a quarterly basis, making adjustments as needed;
• Ensures that all expenditures are tracked and reconciled with approved marketing budget.

SUPPORTIVE FUNCTIONS: 

In addition to performance of the aforementioned responsibilities, the RC may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the site General Manager, based upon the particular requirements of the site. These may include (but are not limited to):

• Holds primary responsibility for and collaborates with the Office Manager on all new resident move-in;
• Provides team members training for marketing, tours and customer service and directly supports the reception team members in this regard;
• Ensures that residence and model suites are “tour ready” at all times – liaises with Environmental Manager and General Manager to address any deficiencies;
• Works collaboratively with all department managers to maximize the success of marketing and sales events and ensuring that all aspects of the community are ready for new residents moving in.

JOB SUMMARY:

The Sales Manager/Retirement Counsellor is responsible to maintain or achieve full occupancy at all times. The Retirement Counsellor ensures the development, implementation and evaluation of a facility marketing plan; staff training on customer service and lease-up procedures; building tour readiness and provides coordination of promotional activities within the residence including community linkages.

KEY RESPONSIBILITIES:

• Maintains or achieves budgeted and/or full occupancy at all times. Reports on variances to budgeted occupancy monthly.
• Retirement Counselors will take a relationship and prospect centered selling approach to all interactions with prospective residents.
• Retirement Counsellors will invest in deliberate and focused planning for prospect advances.
• Will hold primary responsibility for all sales functions including; lead management, documentation, reporting, touring/retouring and follow up.
• Develops annual marketing plan and is responsible for implementation, evaluation, and revisions based on changes in the marketplace and competitive intelligence.
• Works collaboratively with the Director of Wellness or designate to ensure appropriate new resident admission and follow up to all residents admitted to hospital to set process for their return to residence.
• Performs other duties as assigned.

JOB SUMMARY:

The Concierge is responsible for promoting excellent customer service in all personal interactions with visitors, families, residents and staff. This position provides clerical support to all managers, and has a key role in the marketing and security of the building.

KEY RESPONSIBILITIES:

• Responds to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing.
• Greets all visitors to the building and ensures that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures.
• Provides clerical and computer support to all managers as requested.
• Completes required records to support cash transactions related to the sale of guest and staff meal vouchers / tickets.
• Performs other duties as assigned.