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Key Responsibilities

• To serve meals to residents and guests in a professional and courteous manner;
• To assist in the set up and preparation for service of various items such as beverages, salads, desserts, etc.
• To set and clear dining tables and deliver tray service as required;
• To assist with cleaning of dishware, cutlery at the conclusion of each seating as required
• To assist with maintaining the cleanliness of kitchen and dining area as required
• To assist with catering, and actively participate in special occasions and theme events
• To assist in the orientation and training of new dietary employees
• To follow and comply with health and safety legislation and departmental safe job procedures
• To comply with all provincial regulations and established department policies and procedures
• To be aware of the Resident Rights & Responsibilities and endeavor to respect and promote it
• To attend in-service training as required in order to better serve the needs of the residents
• To attend staff meetings as required to be aware of changes in Residence that have taken place
• To participate in the Quality Improvement Program
• To uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera’s Code of Conduct
• To complete all other tasks as assigned.

Key Responsibilities

• Assist in the planning, organization and implementation of meaningful programs for the residents, in collaboration with the Recreation Manager & Executive Director;
• Assists with the maintenance of appropriate department records including assessments, evaluations of planned programs detailing individual participation, charting;
• Maintains effective communication and good human relations with residents, families, volunteers and staff of other departments, keeping them informed of current and upcoming events;
• Attends in-service education in order to keep informed of current trends in the total care of the elderly;
• Participates in team meetings to plan programs with residents' interest in mind;.
• Facilitating residents to scheduled and pre-arranged outings;
• Assisting with assessment of individual resident activity levels;
• Preparing, carrying out and evaluating daily activities;
• Assisting with meal services as required;
• Other duties as assigned.

RESPONSIBILITIES:

• Responsible for all aspects of hospitality style dining service utilizing the Ready, Set, Serve Program as it applies to the serveries area, setting, serving and cleaning tables.
• Assists with the preparation and presentation of food under the direction of the Chef.
• Carries out general cleaning duties and routines, including scraping, washing, stacking and storage of dishes.
• Practices and maintains established standards for cleanliness and sanitation throughout all aspects of food preparation and service as required by the health department.
• Promotes and tracks a la carte and wine service sales in accordance with prescribed procedures.
• Performs other duties as assigned.

KEY RESPONSIBILITIES:

• Participate in the development, execution and achievement of the long term strategic plan for the Retirement Residence platform.
• Develop, execute and achieve the performance goals of assigned retirement residences in alignment with the overall long-term strategy for the Retirement Residence platform.
• Support the sales process through hands on involvement and reinforcement of the organizations sales platform.
• Monitor and follow up on occupancy trends (move in’s/move out’s) to identify opportunities for improvement.
• Provide overall operational leadership to the assigned residence: Customer Service, Quality Improvement, Food and Beverage Services, Leisure and Residence Services, Risk Management, Health & Safety Management, Facilities Management, Human Resources Management and Financial Management.
• Ensure the operations of the assigned residence are in accordance with Support Services office policies and procedures as well as compliance with provincial legislation, regulations and standards.
• Ensure operational practices are current and in compliance with the Assisted Living Registry.
• Support major improvement initiatives to ensure optimal success in assigned residences (on scope, on time, on spec, on budget).
• Stay current in operational best practices and understand the impact to Retirement Living of changing external environment factors (competitive, regulatory, technical, etc.).
• Develop annual operating plans and capital budgets and execute, monitor, reports results and take corrective action as required.
• Lead the preparation and review of the assigned residences’ operating and capital budgets.
• Participate in the development and/or changes and enhancements to brand strategies, including promotions, advertising and communications.

Responsibilities:

• Receive and direct all incoming calls via telephone and voice mail in a timely and professional manner
• Responsible for greeting all visitors to the Home Help office, ascertaining the nature of their business, and directing them appropriately
• Responsible to maintain and excellent working knowledge of telephone/voice mail systems, equipment and procedures
• Coordinate and maintains accurate centralized phone, fax, pager and email lists of site employees
• Prepare mail or courier all items for scheduled pick-up
• Ensure all correspondence and documents are processed clearly, accurately and promptly such as patient charts.
• Maintain schedule for bookings patient care visits and updating Procura systems.
• Maintain log for shred boxes, fax machines and photocopy machine maintenance
• Management of filing systems
• Work collaboratively with all site administrative staff
• Liaise with funders, clients and the care team in the community regarding services and information
• Data collection and statistical reporting
• Quality culture and process involvement
• Other duties as assigned by Manager

Responsibilities:

• Makes independent decisions regarding planning, organizing, and scheduling of work.
• Researches, prioritizes, and follows up on business matters and concerns addressed to the VP, including those of a sensitive or confidential nature; determines appropriate course of action, referral, or response.
• Provides a bridge for smooth communication between the VP's Office, members of the Board of Directors and Committees, and internal/external stakeholders, demonstrating leadership to maintain credibility, trust and support with senior management staff and other colleagues.
• Compiles, reviews and analyzes data or information that supports departmental activities, meeting deadlines.
• Maintains the VP's calendar ensuring effective prioritization and preparation of required information while working collaboratively with key internal/external stakeholders.
• Prepares documentation and correspondence, agendas and reports and gathers background materials.
• Prepares meeting packages, attends and records proceedings, prepares and distributes minutes, communicates committee decisions, and initiates and/or completes any required follow up.
• Coordinates travel for the VP including air and hotel arrangements, ground transportation and preparation of materials for meetings (i.e. presentations, documentation, logistics, etc).
• Maintains records systems both digital and paper.
• Prepares and reviews expense reports and reconciliations.
• Supports departmental budget activities.
• Provides administrative support to the senior manager team as required, including event management and administrative duties.
• Undertakes special project assignments as required.
• Interacts frequently with the leadership team to obtain and provide confidential information.
• Interacts with members of the Board of Directors and Committees.
• Interacts with the cross functional team and senior level external stakeholders.

Responsibilities:

• Leads weekly classes under the direction of a regulated care provider
• Works toward fulfillment of client goals as outlined in their assessment
• Participates in on-going review of service delivery process and evaluation
• Attends any educational in-services that are deemed appropriate by the SMART Coordinator
• Adheres to VON Canada policies
• Reports any situations that are deemed uncomfortable to their supervisor/manager
• Ensures all incidents are reported in a timely manner in accordance with legislation and VON policies and procedures
• Reports any defect in any equipment which may endanger themselves or others
• Functions and reports in compliance with the OHS legislation, regulations, and VON policies and procedures

Key Responsibilities

• To prepare and/or be responsible for the preparation/delivery of all foods for residents, guests and employees
• To review menus and production sheets before preparing meals and prepare and serve them properly and attractively
• To ensure use of proper food handling techniques
• To complete daily temperature audits for fridge, freezers and storerooms and record findings on daily audit form
• To prepare and serve foods for therapeutic /speciality diets according to planned menus
• To make menu substitutions as necessary and record these in designated place
• To adhere to time schedules for service of meals and nourishments
• To follow daily production charts, standardized recipes and daily composite menus, while working within a set budget
• To comply with all provincial/municipal regulations and established dietary department policies and procedures
• To participate actively in planning/preparing special occasion and theme meal days
• To attend department and facility staff meetings, in-services and other necessary training sessions
• To be aware of the Resident Rights & Responsibilities and endeavor to respect and promote it
• To participate in the Quality Improvement Program;
• To follow and comply with health and safety legislation and departmental safe job procedures
• To uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera’s Code of Conduct
• To complete all other tasks as assigned.

The Opportunity

Join us as  leader with strong values to make a difference in the lives of employees and residents. The Executive Director leads the overall people and operations management at the Retirement Community.  Leverage your team leadership skills to engage managers and employees in providing a high standard of service and value to our residents, built on strong relationships and operational excellence.

In this role you will be focused on:

• Attracting, developing, and retaining a highly engaged team of managers and employees
• Creating a compelling, relationship-based resident experience
• Ensuring safe, quality care for all residents
• Consistently achieving sales, operational, financial and compliance metrics
• Building strong relationships with resident families, community stakeholders, and government organizations

What You Will Do: 

Lead – Hire, coach, and develop a team of dedicated managers and employees who provide consistently high standards of service and resident care.

Manage – Effectively manage all department operations, fiscal resources, and collective agreement requirements.

Engage – Build relationships and welcome feedback for goal achievement and continuous improvement from employees, residents, and families. 

Comply – Consistently implement policies and procedures as required by the company, union and applicable legislative/regulatory organizations.

Achieve – Meet or exceed established targets for employee engagement, resident satisfaction, internal/external audits, occupancy, and net operating profit.

Cultivate – Build strong relationships and a consistent brand among community members, future prospects, regional teams, external vendors and legislative regulators.

RESPONSIBILITIES:

• Maintains or achieves budgeted and/or full occupancy at all times. Reports on variances to budgeted occupancy monthly.
• Retirement Counselors will take a relationship and prospect centred selling approach to all interactions with prospective residents.
• Retirement Counselors will invest in deliberate and focused planning for prospect advances.
• Will hold primary responsibility for all sales functions including; lead management, documentation, reporting, touring/retouring and follow up.
• Develops annual marketing plan and is responsible for implementation, evaluation, and revisions based on changes in the marketplace and competitive intelligence.
• Works collaboratively with the Director of Wellness or designate to ensure appropriate new resident admission and follow up to all residents admitted to hospital to set process for their return to residence.
• Performs other duties as assigned.

We are seeking a skilled Cook to join our Culinary team to provide a high quality dining experience for our residents. You will prepare meal items following standardized recipes and prescribed diets, at appropriate temperatures and in portion controlled quantities; follow legislative requirements (e.g. Public Health, R.H.A), Company policies and procedures for sanitation, safety, and quality; assists with daily cleaning duties and monthly food inventory count.

Performance Requirements

• Continuously follow the principles of “good customer service” and ensure that these values are demonstrated in day to day practices.
• Demonstrate the ability to interact effectively with team, suppliers, residents and families as well as external community resources.
• Demonstrate solid organizational skills.

Knowledge & Skills Requirements:

• Completion of a two year community college culinary course or equivalent.
• Experience in large quantity food preparation.
• Computer proficiency skills.
• Good written and verbal English skills.
• Knowledgeable in Health and Safety and Public Health regulations.

Under the supervision of the Lifestyle Manager, the incumbent is responsible for assisting with the planning and delivery of lifestyle and recreational programs/activities for residents in accordance with company policies/procedures and legislative requirements.  Duties include but are not limited to:

• Assisting with the planning and facilitation of recreational activities, exercise programs and the creation of a variety of documents regarding activities and programs as required.
• Covering the Concierge desk.
• Supervising resident outings and assisting with loading/unloading the bus.
• Assisting with special events.

Performance Requirements:

• Continuously follow the principles of “good customer service” and ensure that these values are demonstrated in day to day practices.
• Demonstrate the ability to interact effectively with team, residents and families as well as external community resources.
• Demonstrate sound organization and English communication skills, both oral and written.

Under the supervision of the Lifestyle Manager, the incumbent is responsible for assisting with the planning and delivery of lifestyle and recreational programs/activities for residents in accordance with company policies/procedures and legislative requirements.  Duties include but are not limited to:

• Assisting with the planning and facilitation of recreational activities, exercise programs and the creation of a variety of documents regarding activities and programs as required.
• Covering the Concierge desk.
• Supervising resident outings and assisting with loading/unloading the bus.
• Assisting with special events.

Performance Requirements:

• Continuously follow the principles of “good customer service” and ensure that these values are demonstrated in day to day practices.
• Demonstrate the ability to interact effectively with team, residents and families as well as external community resources.
• Demonstrate sound organization and English communication skills, both oral and written.

JOB SUMMARY:

The Recreation Assistant assists in the planning, implementing and evaluating of recreation, lifestyle and wellness services and programs to meet the various physical, emotional, social, intellectual, spiritual and leisure interests and needs of the resident.

RESPONSIBILITIES:

• Participates in the development and revision of departmental procedures and programs under the guidance of the Lifestyle Consultant.
• Sets up the activity area as necessary and assists in transporting residents to and from programs, if required.
• Assists in monitoring the residents' interests, needs and progress.
• Maintains program and resident records according to departmental policies.
• Regularly reports participation and feedback by residents to the Lifestyle Consultant.
• Promotes social interaction among residents in the following ways:
• Assumes leadership of assigned activities or special events.
• Assists new residents with orientation to the building and to the recreation program, and introduces them to the others within the residence.
• Promotes conversation and social interaction among residents.
• Performs other duties as assigned.

SUMMARY OF POSITION:

As a valued member of the team, the Retirement Counsellor (RC) demonstrates a commitment to resident safety by providing quality care in accordance with organization’s vision and mission. The RC is required to perform their duties in a manner consistent with the core values, ensure resident safety, and demonstrate customer service excellence.

KEY RESPONSIBILITIES:

• Maintains or achieves budgeted and/or full occupancy at all times;
• Develops annual marketing plan and is responsible for implementation, evaluation, and revisions based on changes in the marketplace and competitive intelligence;
• Holds primary responsibility for all sales functions including; lead management, documentation, reporting, touring/retouring and follow up;
• Remains up to date with changing industry standards and trends/services and knows local competition;
• Completes a competitive analysis bi-annually and makes recommendation for accommodation rates and service changes based on this information;
• Provides hands-on support and planning for open houses and special events;
• Works collaboratively with all departments to ensure smooth new resident admission, promotional events, and creative follow up requests;
• Assists in the development of the marketing budget including all advertising and promotional costs; reviews advertising plan with the management team on at least a quarterly basis, making adjustments as needed;
• Ensures that all expenditures are tracked and reconciled with approved marketing budget.

SUPPORTIVE FUNCTIONS: 

In addition to performance of the aforementioned responsibilities, the RC may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the site General Manager, based upon the particular requirements of the site. These may include (but are not limited to):

• Holds primary responsibility for and collaborates with the Office Manager on all new resident move-in;
• Provides team members training for marketing, tours and customer service and directly supports the reception team members in this regard;
• Ensures that residence and model suites are “tour ready” at all times – liaises with Environmental Manager and General Manager to address any deficiencies;
• Works collaboratively with all department managers to maximize the success of marketing and sales events and ensuring that all aspects of the community are ready for new residents moving in.