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The Client Service Specialist processes referrals by admitting the client on the system, establishing ongoing service and setting up the client file and communication lines with the client. The Client Service Specialist accurately and precisely schedules and allocates client service staff to meet the needs of Revera’s clients/patients while demonstrating excellent customer service and front line communication skills.

Hours are primarily evenings and weekends, but training will take place during the daytime

Key Responsibilities
 

• Intake of all referrals/service changes from multiple sources.
• Fill and schedule shifts through the availability and allocation of qualified staff with skills to match client needs.
• Enter service codes and pay rates with absolute precision.
• Communicate changes in staff hours/days to clients and referral sources and advise staff of changes in service schedules.
• Maintain and update GoldCare system client and employee files, including discharges.
• Manage client and employee service changes, availability and overtime.
• Track all client and staff concerns, complaints and compliments electronically when supervision staff is not on site.
• Provide exceptional customer service to current clients and prospective clients by responding to issues and resolve scheduling problems.
• Run weekly reports as stated in each branch and take appropriate action based on the data.
• Confirmation of employee schedules and travel time.
• Monitor telephony records and reconcile errors.
• Investigate billing rejections and follow up according to branch process.
• Work in compliance with the provision of the Occupational Health and Safety Act.
• Uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera’s Code of Conduct.
• Complete all other tasks as assigned.

Overview

Atria Senior Living is one of the nation's leading providers of independent living, assisted living and memory care communities. We serve more than 16,000 older Americans in 27 states by creating a superior product through thought leadership, active aging programs and culinary excellence. Our communities are a hub of activity providing our residents with social opportunities and mental stimulation in comfortable, well-appointed surroundings. Behind the warmth and welcome of our Atria communities are over 11,000 employees nationwide who embrace their purpose of helping older adults have a better life. In return, not only do they have a lucrative career, but they experience the joy of helping others and making a difference in the lives of the residents and families we serve. We would love for you to join our Atria family!

Responsibilities

Atria Center City, located in downtown Philadelphia is seeking a highly experienced Community Business Director / Business Office Manager to fulfill one of the most important roles in our company.
The primary responsibility of the Business Office Manager is to maintain all business office functions and provide administrative support to all areas of the community. As Office Manager, you will be a vital member of our management team.

• Accounts Payable
• Accounts Receivable
• General Ledger
• Accrual Accounting
• Income Statements
• Expense Tracking
• Month-end Close Processing and Analysis
• Payroll Processing
• Human Resource Orientation and Tracking

Community Business Director Office Manager Accounting Manager Business Manager Human Resources HR Bookkeeper Accounting Manager Finance Longterm Care Assisted Living Retirement Living Independent Living Healthcare Senior Living Senior Living facility Senior Living Community Hospitality Hotel Resort Retirement Home Retirement Community Senior Care Business Office Manager

A career with Brookdale has never been more rewarding. As a senior living solutions company, Brookdale is committed to providing the best options for the residents that we serve, for all of the places life can go. The services that we offer ensure that residents continue to live the lives that they want while also meeting all of their needs along the way. Every day our 50,000 associates collaborate to guarantee that this promise is fulfilled in more than 640 communities. Our Senior Living Solutions include: Independent Living, Assisted Living, Memory Care, Skilled Nursing, Therapy, Hospice, Home Health, LifeCare, Continuing Care Retirement Communities.

More than a company, it is a calling.

To learn more about Brookdale and how our associates make a difference: Fulfilling Dreams * Record-Breaking Fundraising for Alzheimer’s * Best of the Best Awards * Brookdale Senior Living Solutions * YouTube

Key Responsibilities include:

• Performing general cleaning assignments in apartments, hallways, and common areas
• Cleaning, polishing, and sanitizing gathering and public spaces including lobbies, halls, stairwells, activities rooms, dining rooms, etc
• Preparing apartments for move-in as assigned
• Participating in annual cleaning schedules
• Utilizing cleaning chemicals properly and safely in accordance with department guidelines
• Informing supervisor of any pertinent resident issues or concerns

Are you at least 15 years old and looking for a great part-time, after school job? Are you customer service oriented? Would you enjoy working with a senior population? Do you want to work in a beautiful environment?

Riverstone, a luxurious, independent living community for seniors in Kansas City, MO is accepting applications for part-time Servers to serve our residents during the evening meal and Brunch on Sunday.

The starting wage is $7.25/hour.
Available shifts:
Evening meal - Sunday - Saturday
Breakfast and Lunch on week-ends
Sunday Brunch

We offer both a casual dining as well as a fine dining experience for our residents. Responsibilities may include pre-setting tables with salads, taking orders for the entrée, serving the meal, pouring coffee, bringing other beverages to the table, bussing tables and cleaning duties.

Flexible schedules available but must be available some week-ends and some Holidays.

We invite you to learn more about our unique culture and the exciting opportunities that exist within our organization. We offer competitive compensation and benefits package including:

• Competitive wages
• Professional growth
• Stability
• A team environment
• And much more!

A career with Brookdale has never been more rewarding! Brookdale is the only national full-spectrum senior living solutions company and committed to providing the best options for our over 110,000 residents we serve. The services that we offer ensure residents continue to live the lives that they want while also meeting all of their needs along the way. Every day our associates collaborate to guarantee this promise is fulfilled in more than 1,150 communities in 47 states. Our Senior Living Solutions include: Independent Living, Assisted Living, Memory Care, Skilled Nursing, Continuing Care Retirement, Therapy, Hospice, Home Health, and Personalized Living.

We are pleased to welcome Emeritus to Brookdale. Together as the world’s largest provider of senior living solutions, we now offer unparalleled opportunities to grow your career while further enriching the lives of the residents and families we serve.

More than a company, it is a calling.

To learn more about Brookdale and how our associates make a difference: Fulfilling Dreams * Record-Breaking Fundraising for Alzheimer’s * Best of the Best Awards * Brookdale Senior Living Solutions * YouTube

Key responsibilities include:

• Provides and directs Occupational Therapy services to patients including assessment, treatment, program planning and implementation, related documentation and communication
• Adheres to applicable principles and practices of occupational therapy, Brookdale policies and procedures and state regulations
• Supervises Occupational Therapy Assistants and Aides

A career with Brookdale has never been more rewarding! Brookdale is the only national full-spectrum senior living solutions company and committed to providing the best options for our over 110,000 residents we serve. The services that we offer ensure residents continue to live the lives that they want while also meeting all of their needs along the way. Every day our associates collaborate to guarantee this promise is fulfilled in more than 1,150 communities in 47 states. Our Senior Living Solutions include: Independent Living, Assisted Living, Memory Care, Skilled Nursing, Continuing Care Retirement, Therapy, Hospice, Home Health, and Personalized Living.

More than a company, it is a calling.

To learn more about Brookdale and how our associates make a difference: Fulfilling Dreams * Record-Breaking Fundraising for Alzheimer’s * Best of the Best Awards * Brookdale Senior Living Solutions * YouTube

Key responsibilities include:

• Setting up the dining room
• Serving meals to residents and guests in the dining room
• Performing tray and beverage duties
• Helping with clean-up of kitchen and dining areas, bussing tables and washing dishes

A career with Brookdale has never been more rewarding! Brookdale is the only national full-spectrum senior living solutions company and committed to providing the best options for our over 110,000 residents we serve. The services that we offer ensure residents continue to live the lives that they want while also meeting all of their needs along the way. Every day our associates collaborate to guarantee this promise is fulfilled in more than 1,150 communities in 47 states. Our Senior Living Solutions include: Independent Living, Assisted Living, Memory Care, Skilled Nursing, Continuing Care Retirement, Therapy, Hospice, Home Health, and Personalized Living.

More than a company, it is a calling.

To learn more about Brookdale and how our associates make a difference: Fulfilling Dreams * Record-Breaking Fundraising for Alzheimer’s * Best of the Best Awards * Brookdale Senior Living Solutions * YouTube

Key responsibilities include:

• Provides residents with services in accordance with the health care provider's orders regarding administration or assistance with medications and treatments
• Supervising of self-administered medication to residents following company and regulatory guidelines
• Reporting any change in resident's health and providing proper documentation to the supervisor
• Maintaining close communication with staff members

At Brookdale, you will enjoy a rewarding career with a forward thinking company while receiving an impressive portfolio of benefits designed to help you maintain a comfortable lifestyle for you and your family, including • Major Medical • Dental• Vision• Flexible Spending Account • Short-term Disability • Long-term Disability • 401(K) with Company Match • Life Insurance • Tuition Reimbursement • Paid Vacation & Holidays • Continuing Education • License Reimbursement

A career with Brookdale has never been more rewarding! Brookdale is the only national full-spectrum senior living solutions company and committed to providing the best options for our over 110,000 residents we serve. The services that we offer ensure residents continue to live the lives that they want while also meeting all of their needs along the way. Every day our associates collaborate to guarantee this promise is fulfilled in more than 1,150 communities in 47 states. Our Senior Living Solutions include: Independent Living, Assisted Living, Memory Care, Skilled Nursing, Continuing Care Retirement, Therapy, Hospice, Home Health, and Personalized Living.

More than a company, it is a calling.

To learn more about Brookdale and how our associates make a difference: Fulfilling Dreams * Record-Breaking Fundraising for Alzheimer’s * Best of the Best Awards * Brookdale Senior Living Solutions * YouTube

Key Responsibilities include:

• Greeting and assisting community guests and visitors at front reception desk
• Performing administrative support tasks for residence; answering phones and recording and routing messages to appropriate person
• Receiving and distributing mail
• Typing general office correspondence and/or entering information

A career with Brookdale has never been more rewarding. As a senior living solutions company, Brookdale is committed to providing the best options for the residents that we serve, for all of the places life can go. The services that we offer ensure that residents continue to live the lives that they want while also meeting all of their needs along the way. Every day our 50,000 associates collaborate to guarantee that this promise is fulfilled in more than 640 communities. Our Senior Living Solutions include: Independent Living, Assisted Living, Memory Care, Skilled Nursing, Therapy, Hospice, Home Health, LifeCare, Continuing Care Retirement Communities.

More than a company, it is a calling.

To learn more about Brookdale and how our associates make a difference: Fulfilling Dreams * Record-Breaking Fundraising for Alzheimer’s * Best of the Best Awards * Brookdale Senior Living Solutions * YouTube

Key Responsibilities include:

• Performing general cleaning assignments in apartments, hallways, and common areas
• Cleaning, polishing, and sanitizing gathering and public spaces including lobbies, halls, stairwells, activities rooms, dining rooms, etc
• Preparing apartments for move-in as assigned
• Participating in annual cleaning schedules
• Utilizing cleaning chemicals properly and safely in accordance with department guidelines
• Informing supervisor of any pertinent resident issues or concerns

A career with Brookdale has never been more rewarding! Brookdale is the only national full-spectrum senior living solutions company and committed to providing the best options for our over 110,000 residents we serve. The services that we offer ensure residents continue to live the lives that they want while also meeting all of their needs along the way. Every day our associates collaborate to guarantee this promise is fulfilled in more than 1,150 communities in 47 states. Our Senior Living Solutions include: Independent Living, Assisted Living, Memory Care, Skilled Nursing, Continuing Care Retirement, Therapy, Hospice, Home Health, and Personalized Living.

More than a company, it is a calling.

To learn more about Brookdale and how our associates make a difference: Fulfilling Dreams * Record-Breaking Fundraising for Alzheimer’s * Best of the Best Awards * Brookdale Senior Living Solutions * YouTube

Key responsibilities include:

• Taking food orders and delivering beverage orders in a timely manner
• Ensuring resident satisfaction by providing quick, efficient and pleasant delivery of food
• Assisting in bussing and resetting tables
• Ensuring that quality standards and service are being delivered

**Please note these are not tipped positions and shifts may vary**

A career with Brookdale has never been more rewarding! Brookdale is the only national full-spectrum senior living solutions company and committed to providing the best options for our over 110,000 residents we serve. The services that we offer ensure residents continue to live the lives that they want while also meeting all of their needs along the way. Every day our associates collaborate to guarantee this promise is fulfilled in more than 1,150 communities in 47 states. Our Senior Living Solutions include: Independent Living, Assisted Living, Memory Care, Skilled Nursing, Continuing Care Retirement, Therapy, Hospice, Home Health, and Personalized Living.

More than a company, it is a calling.

To learn more about Brookdale and how our associates make a difference: Fulfilling Dreams * Record-Breaking Fundraising for Alzheimer’s * Best of the Best Awards * Brookdale Senior Living Solutions * YouTube

Key responsibilities include:

• Planning, directing, and coordinating Dining Services activities for residents and guests according to state regulations and guidelines
• Maintaining quality dining services within the prescribed budget
• Determining quality and quantity of food required, controlling food costs, and corresponding with staff and residents to plan menus
• Overseeing/Inspecting the production and quality of food, as well as the cleaning, maintenance and sanitation of the facilities
• Preparing cleaning schedule, production worksheets, staff schedules, and maintaining inventories and budgets
• Scheduled to prepare and cook meals as needed

At Brookdale, you will enjoy a rewarding career with a forward thinking company while receiving an impressive portfolio of benefits designed to help you maintain a comfortable lifestyle for you and your family, including • Major Medical • Dental• Vision• Flexible Spending Account • Short-term Disability • Long-term Disability • 401(K) with Company Match • Life Insurance • Tuition Reimbursement • Paid Vacation & Holidays • Continuing Education • License Reimbursement

A career with Brookdale has never been more rewarding! Brookdale is the only national full-spectrum senior living solutions company and committed to providing the best options for our over 110,000 residents we serve. The services that we offer ensure residents continue to live the lives that they want while also meeting all of their needs along the way. Every day our associates collaborate to guarantee this promise is fulfilled in more than 1,150 communities in 47 states. Our Senior Living Solutions include: Independent Living, Assisted Living, Memory Care, Skilled Nursing, Continuing Care Retirement, Therapy, Hospice, Home Health, and Personalized Living.

More than a company, it is a calling.

To learn more about Brookdale and how our associates make a difference: Fulfilling Dreams * Record-Breaking Fundraising for Alzheimer’s * Best of the Best Awards * Brookdale Senior Living Solutions * YouTube

Key responsibilities include:

• Planning, directing, and coordinating Dining Services activities for residents and guests according to state regulations and guidelines
• Maintaining quality dining services within the prescribed budget
• Determining quality and quantity of food required, controlling food costs, and corresponding with staff and residents to plan menus
• Overseeing/Inspecting the production and quality of food, as well as the cleaning, maintenance and sanitation of the facilities
• Preparing cleaning schedule, production worksheets, staff schedules, and maintaining inventories and budgets
• Scheduled to prepare and cook meals as needed

At Brookdale, you will enjoy a rewarding career with a forward thinking company while receiving an impressive portfolio of benefits designed to help you maintain a comfortable lifestyle for you and your family, including • Major Medical • Dental• Vision• Flexible Spending Account • Short-term Disability • Long-term Disability • 401(K) with Company Match • Life Insurance • Tuition Reimbursement • Paid Vacation & Holidays • Continuing Education • License Reimbursement

A career with Brookdale has never been more rewarding! Brookdale is the only national full-spectrum senior living solutions company and committed to providing the best options for our over 110,000 residents we serve. The services that we offer ensure residents continue to live the lives that they want while also meeting all of their needs along the way. Every day our associates collaborate to guarantee this promise is fulfilled in more than 1,150 communities in 47 states. Our Senior Living Solutions include: Independent Living, Assisted Living, Memory Care, Skilled Nursing, Continuing Care Retirement, Therapy, Hospice, Home Health, and Personalized Living.

More than a company, it is a calling.

To learn more about Brookdale and how our associates make a difference: Fulfilling Dreams * Record-Breaking Fundraising for Alzheimer’s * Best of the Best Awards * Brookdale Senior Living Solutions * YouTube

Key responsibilities include:

• Transporting residents to activities, errands, and other off-campus destinations
• Operating various vehicles in our fleet to include, passenger cars, wheelchair vans and buses
• Properly operating bus and ensuring the safety of all passengers
• Coordinating necessary vehicle maintenance

A career with Brookdale has never been more rewarding! Brookdale is the only national full-spectrum senior living solutions company and committed to providing the best options for our over 110,000 residents we serve. The services that we offer ensure residents continue to live the lives that they want while also meeting all of their needs along the way. Every day our associates collaborate to guarantee this promise is fulfilled in more than 1,150 communities in 47 states. Our Senior Living Solutions include: Independent Living, Assisted Living, Memory Care, Skilled Nursing, Continuing Care Retirement, Therapy, Hospice, Home Health, and Personalized Living.

More than a company, it is a calling.

To learn more about Brookdale and how our associates make a difference: Fulfilling Dreams * Record-Breaking Fundraising for Alzheimer’s * Best of the Best Awards * Brookdale Senior Living Solutions * YouTube

Key Responsibilities include:

• Under supervision, cleans, polishes, and sanitizes gathering and public spaces including lobbies, halls, stairwells, activities rooms, dining rooms, elevators, etc. to present the community in a positive and impressive manner for residents and guests
• Cleans residents’ apartments on a weekly basis or as needed
• Maintaining assigned areas in an orderly and attractive manner
• Ensuring that the highest degree of cleanliness and sanitation is maintained at all times
• Submitting work orders to the maintenance team as needed
• Taking initiative to ensure resident safety and satisfaction is a priority
• Interacting with residents and visitors in a friendly and courteous manner, providing assistance and directions as requested

At Brookdale, you will enjoy a rewarding career with a forward thinking company while receiving an impressive portfolio of benefits designed to help you maintain a comfortable lifestyle for you and your family, including • Major Medical • Dental• Vision• Flexible Spending Account • Short-term Disability • Long-term Disability • 401(K) with Company Match • Life Insurance • Tuition Reimbursement • Paid Vacation & Holidays • Continuing Education • License Reimbursement

How you will serve our residents and our community:

• Consistently and genuinely demonstrate the STARS principles of Service, Teamwork, Action, Reputation and Success in all activities and interactions.
• Assists residents with activities of daily living such as feeding, bathing, dressing, toileting, hygiene and mobility, as directed by their individual service plans.
• Where properly certified, may administer or assist with medications as needed, in strict accordance with both internal and external protocols and regulations.
• Monitors changes in residents’ functional status and personal care needs; documents observations and advises supervisors and/or clinical staff as appropriate.
• Assists in the development and updating of Resident Care Plans.
• Encourages resident participation in scheduled programs and activities.
• Conducts one on one or small group activities as assigned by supervisor in conjunction with the Vibrant Living Director.
• Assists with laundry and light housekeeping tasks as needed.
• Assists with serving meals and bussing tables as needed.
• Chaperones activities outside the community as needed.
• Monitors the community and takes appropriate action to keep the environment safe, clean, and attractive for residents, guests and co-workers.
• Participates in and attend all in-service training and education programs as scheduled.
• Other duties as assigned.

Supervisory responsibilities:

There are no supervisory responsibilities in this position.