Job Summary
The successful candidate's primary functions are maintaining inventory, setting up devices, training on device use, working with CellTrak and assisting with troubleshooting.
Responsibilities
-
Providing technical assistance/troubleshooting for devices & CellTrak application
-
Identify issues and solution where able, escalate issues as required
-
Maintaining device inventory records
-
Ordering stock devices
-
Liaison with IT Tech support through help desk process
-
Monitor or tracking and logging inquiries for trends, underlying problems(Analysis on trends & support - maybe training related)
-
Support frontline and management
-
Device and application set up for staff
-
Setting up email on device
-
Configure settings on user's device like (hide phone number, increase time display)
-
Bilingualism an asset