Ontario jobs in senior homes and assisted living facilities

The Opportunity 

Are you passionate about making a difference? Join us as an Office Manager in our vibrant Long Term Care community to help run the behind the scenes business operations.  Your experience wearing multiple hats and managing multiple priorities will help ensure all administrative and financial activities are completed with a high level of accuracy. Your daily activities will help contribute to a greater experience for our employees, residents and families.

In this role you will be focused on:

• Ensuring compliance of regulatory and internal standards based on applicable policies and legislation
• Engage with residents and their families to meet their needs through various administrative processes
• Ensuring privacy and confidentiality as the gatekeeper of employee and resident records and files

What You Will Do: 

Collaborate – You will engage with all departments at the site to gather, administer and assist in various processes to support the site employees and residents

Manage – Effectively manage billing system and resident’s accounts to ensure invoices are promptly paid

Comply – with required company policies and applicable Long Term Care legislation

Lend a Helping Hand- You are able to juggle a variety of responsibilities and tasks on a day-to-day basis

Cultivate – Promote an environment that provides optimal efficiencies and superior service for residents, families and stakeholders

Respond with HEART- Hear, Empathize, Acknowledge, Respond, Thank

RESPONSIBILITIES:

• Preparing food in accordance with the regular and therapeutic menu, the standardized recipes for the home and meets time requirements for meal times.
• Assisting in serving meals following residents’ diets using appropriate serving utensils and portion sizes to residents (by name of resident).
• Quality control of menu products such as tasting samples, labelling and keeping daily samples for testing for seven (7) days, monitor and discard samples in accordance with the organization policies and procedures.
• Communicates and consults with the Director of Dietary Services regarding any menu substitutions if necessary and records and reports appropriately.
• Ensures use of proper and safe food handling techniques.
• Performs other duties as assigned.

RESPONSIBILITIES:

• Responsible for all aspects of hospitality style dining service utilizing the Ready, Set, Serve Program as it applies to the serveries area, setting, serving and cleaning tables.
• Assists with the preparation and presentation of food under the direction of the Chef.
• Carries out general cleaning duties and routines, including scraping, washing, stacking and storage of dishes.
• Practices and maintains established standards for cleanliness and sanitation throughout all aspects of food preparation and service as required by the health department.
• Promotes and tracks a la carte and wine service sales in accordance with prescribed procedures.
• Performs other duties as assigned.

RESPONSIBILITIES:

• Ensure resident care needs are assessed; plan of care developed and determine corresponding care fees and staffing requirements as applicable.
• Monitors all resident incidents and directs staff regarding interventions to prevent reoccurrence as applicable.
• Responsible for recruitment, selection, orientation, development and performance management of Guest Attendants, Uncertified Care Providers and Registered Practical Nurses.
• Develop professional and collaborative relationships with hospital staff, participate in marketing outreach such as presentations on wellness services and aging in place philosophy and interviews prospective residents and conducts assessments to determine suitability for admission.
• Participates in the preparation of the Department budget and administers the approved budget within established parameters.
• Performs other duties as assigned.

RESPONSIBILITIES:

• Responsible for ensuring that all Resident Accounts documentation are fully completed and comply with Sienna and Legislative (MOH / RHA) guidelines, that all services are outlined and agreed to writing, and that all the documents are duly executed.
• Maintains accounting schedules as required and provides to Support Services at month-end.
• Responsible for managing and administering the reception/concierge functions within the site.
• Responsible for confirming the accuracy and completeness of the site’s bi-weekly payroll utilizing standard Ultipro reports, processing checklists and defined audits in advance of payroll submission. (i.e., completion of manager time approvals and PTO request approvals, completion of new hires in Ultipro, completion of time edits, etc.)
• Responsible for ordering administrative supplies and for equipment purchases in adherence with Sienna guidelines and policies.
• Maintains Sienna Policy Manuals, ensuring new and updated policies and procedures are properly filed in the manuals, that the manuals are up-to-date and that they are available to Team members as required.

KEY RESPONSIBILITIES:

• Participate in the development, execution and achievement of the long term strategic plan for the Retirement Residence platform.
• Develop, execute and achieve the performance goals of assigned retirement residences in alignment with the overall long-term strategy for the Retirement Residence platform.
• Support the sales process through hands on involvement and reinforcement of the organizations sales platform.
• Monitor and follow up on occupancy trends (move in’s/move out’s) to identify opportunities for improvement.
• Provide overall operational leadership to the assigned residence: Customer Service, Quality Improvement, Food and Beverage Services, Leisure and Residence Services, Risk Management, Health & Safety Management, Facilities Management, Human Resources Management and Financial Management.
• Ensure the operations of the assigned residence are in accordance with Support Services office policies and procedures as well as compliance with provincial legislation, regulations and standards.
• Ensure operational practices are current and in compliance with the Assisted Living Registry.
• Support major improvement initiatives to ensure optimal success in assigned residences (on scope, on time, on spec, on budget).
• Stay current in operational best practices and understand the impact to Retirement Living of changing external environment factors (competitive, regulatory, technical, etc.).
• Develop annual operating plans and capital budgets and execute, monitor, reports results and take corrective action as required.
• Lead the preparation and review of the assigned residences’ operating and capital budgets.
• Participate in the development and/or changes and enhancements to brand strategies, including promotions, advertising and communications.

Responsibilities:

• Work as part of the Service Delivery team in the intake of new clients, and the planning and maintenance of client visits and service records
• Liaise with funders, clients and the care team in the community regarding services and information and is the first point of contact for all incoming service requests
• Coordination of service providers schedules and updates
• Receive and process referrals and updates and responds to phone inquiries from community, customers, clients, doctors, service providers and other agencies
• Coordinate all standardized data input, triaging of calls and information
• Work closely with frontline nurses, supporting their day to day needs
• Other duties/task as assigned by Manager

Responsibilities:

• Provide and manage high quality, appropriate and cost effective nursing care to all individuals and/or families in the community who are assigned to their care
• Responsible to teach and delegate tasks and functions to different levels of workers and to family members and others in accordance with the standards and scope of practice as determined by VON and the College of Nurses of Ontario
• Comply with all standards, policies, procedures and legislative requirements
• Participate as a member of the health care team in relevant committees and working groups

Responsibilities:

• Receive and direct all incoming calls via telephone and voice mail in a timely and professional manner
• Responsible for greeting all visitors to the Home Help office, ascertaining the nature of their business, and directing them appropriately
• Responsible to maintain and excellent working knowledge of telephone/voice mail systems, equipment and procedures
• Coordinate and maintains accurate centralized phone, fax, pager and email lists of site employees
• Prepare mail or courier all items for scheduled pick-up
• Ensure all correspondence and documents are processed clearly, accurately and promptly such as patient charts.
• Maintain schedule for bookings patient care visits and updating Procura systems.
• Maintain log for shred boxes, fax machines and photocopy machine maintenance
• Management of filing systems
• Work collaboratively with all site administrative staff
• Liaise with funders, clients and the care team in the community regarding services and information
• Data collection and statistical reporting
• Quality culture and process involvement
• Other duties as assigned by Manager

Responsibilities:

• Makes independent decisions regarding planning, organizing, and scheduling of work.
• Researches, prioritizes, and follows up on business matters and concerns addressed to the VP, including those of a sensitive or confidential nature; determines appropriate course of action, referral, or response.
• Provides a bridge for smooth communication between the VP's Office, members of the Board of Directors and Committees, and internal/external stakeholders, demonstrating leadership to maintain credibility, trust and support with senior management staff and other colleagues.
• Compiles, reviews and analyzes data or information that supports departmental activities, meeting deadlines.
• Maintains the VP's calendar ensuring effective prioritization and preparation of required information while working collaboratively with key internal/external stakeholders.
• Prepares documentation and correspondence, agendas and reports and gathers background materials.
• Prepares meeting packages, attends and records proceedings, prepares and distributes minutes, communicates committee decisions, and initiates and/or completes any required follow up.
• Coordinates travel for the VP including air and hotel arrangements, ground transportation and preparation of materials for meetings (i.e. presentations, documentation, logistics, etc).
• Maintains records systems both digital and paper.
• Prepares and reviews expense reports and reconciliations.
• Supports departmental budget activities.
• Provides administrative support to the senior manager team as required, including event management and administrative duties.
• Undertakes special project assignments as required.
• Interacts frequently with the leadership team to obtain and provide confidential information.
• Interacts with members of the Board of Directors and Committees.
• Interacts with the cross functional team and senior level external stakeholders.

Responsibilities:

• Leads weekly classes under the direction of a regulated care provider
• Works toward fulfillment of client goals as outlined in their assessment
• Participates in on-going review of service delivery process and evaluation
• Attends any educational in-services that are deemed appropriate by the SMART Coordinator
• Adheres to VON Canada policies
• Reports any situations that are deemed uncomfortable to their supervisor/manager
• Ensures all incidents are reported in a timely manner in accordance with legislation and VON policies and procedures
• Reports any defect in any equipment which may endanger themselves or others
• Functions and reports in compliance with the OHS legislation, regulations, and VON policies and procedures

Key Responsibilities

• To assist in the collection and sorting of soiled personal clothing and linens and pre- treat stains as required;
• To load and unload washers and dryers ensuring that proper settings are used and that chemical supplies are at an appropriate level;
• To inspect soiled linens or personal laundry and complete any required repairs, e.g. rips, tears, buttons;
• To fold , segregate and stack linens and residents' clothing and ironing as required;
• To deliver linens and clothing to appropriate areas;
• To adhere to established facility policies and procedures, including safety rules and safe working practices;
• To complete documentation as required according to facility policy/job routines;
• To be aware of the Resident Rights & Responsibilities and endeavor to respect and promote it;
• To attend in-service training as required in order to better serve the needs of the residents;
• To attend staff meetings as required to be aware of changes in Residence that have taken place;
• To participate in the Quality Improvement Program;
• To uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera’s Code of Conduct;
• To complete all other tasks as assigne

The Opportunity

Join us as a leader to enhance our Nutrition & Culinary services program with a focus on our person-centered approach.  In this role you will be using a variety of specialized menus and nutrition programs. Your passion for building trusted relationships to deliver a pleasurable dining experience and passion for engaging a team of dietary professionals will ensure we are able to provide overall well-being and quality of life to our residents.

In this role you will be focused on:

• Achieving Resident Satisfaction and Employee Engagement targets
• Serving residents with a focus on their individualized nutritional plan
• Consistency in our branded dietary experience through continuous monitoring, quality improvement while achieving required food safety standards
• Hiring and training a team of talented dietary professionals
• Maintaining food and labour costs

What You Will Do: 

Collaborate – Work with the multidisciplinary team along with residents and families to customize dietary plans

Manage – the operational funding envelope along with vendor contracts

Comply – with required company policies, Provincial regulations and applicable legislation

Lend a Helping Hand- Take a hands-on approach to leading, mentoring, and helping the dietary team as required

Cultivate – Hire, train and engage a team of dietary staff to deliver quality nutritional services in a unionized environment

Respond with HEART- Hear, Empathize, Acknowledge, Respond and Thank

Key Responsibilities

• To prepare and/or be responsible for the preparation/delivery of all foods for residents, guests and employees
• To review menus and production sheets before preparing meals and prepare and serve them properly and attractively
• To ensure use of proper food handling techniques
• To complete daily temperature audits for fridge, freezers and storerooms and record findings on daily audit form
• To prepare and serve foods for therapeutic /speciality diets according to planned menus
• To make menu substitutions as necessary and record these in designated place
• To adhere to time schedules for service of meals and nourishments
• To follow daily production charts, standardized recipes and daily composite menus, while working within a set budget
• To comply with all provincial/municipal regulations and established dietary department policies and procedures
• To participate actively in planning/preparing special occasion and theme meal days
• To attend department and facility staff meetings, in-services and other necessary training sessions
• To be aware of the Resident Rights & Responsibilities and endeavor to respect and promote it
• To participate in the Quality Improvement Program;
• To follow and comply with health and safety legislation and departmental safe job procedures
• To uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera’s Code of Conduct
• To complete all other tasks as assigned.

The Opportunity

Join us as  leader with strong values to make a difference in the lives of employees and residents. The Executive Director leads the overall people and operations management at the Retirement Community.  Leverage your team leadership skills to engage managers and employees in providing a high standard of service and value to our residents, built on strong relationships and operational excellence.

In this role you will be focused on:

• Attracting, developing, and retaining a highly engaged team of managers and employees
• Creating a compelling, relationship-based resident experience
• Ensuring safe, quality care for all residents
• Consistently achieving sales, operational, financial and compliance metrics
• Building strong relationships with resident families, community stakeholders, and government organizations

What You Will Do: 

Lead – Hire, coach, and develop a team of dedicated managers and employees who provide consistently high standards of service and resident care.

Manage – Effectively manage all department operations, fiscal resources, and collective agreement requirements.

Engage – Build relationships and welcome feedback for goal achievement and continuous improvement from employees, residents, and families. 

Comply – Consistently implement policies and procedures as required by the company, union and applicable legislative/regulatory organizations.

Achieve – Meet or exceed established targets for employee engagement, resident satisfaction, internal/external audits, occupancy, and net operating profit.

Cultivate – Build strong relationships and a consistent brand among community members, future prospects, regional teams, external vendors and legislative regulators.