Senior housing jobs

Performance Requirements:

• Continuously follow the principles of “good customer service” and ensure that these values are demonstrated in day to day practices
• Demonstrate the ability to interact effectively with team members, suppliers, residents and families
• Adhere to legislated and Company standards, policies, procedures and practices.

Knowledge & Skills Requirements:

• Completion of a two year community college culinary course or equivalent.
• Previous experience in large quantity food preparation.
• Must have at least four (4) years cooking experience.
• Computer proficiency skills.
• Strong written and oral English communication skills.
• Knowledgeable in Health and Safety and Public Health regulations.

Position Summary

** To be considered applicants must submit a resume and cover letter in one downloadable document

Reporting jointly to the General Manager and the Director of Sales and Marketing, the responsibility of the Community Relations Manager is to build traffic to the facilities and increase occupancy. A primary focus will be on touring prospects, networking and hosting marketing and sales events. Your proven track record in establishing and nurturing relationships in the community, closing sales and passion working with seniors will be key to your ongoing success.

Responsibilities

Include but not limited to:

• Achieve occupancy targets by working with the GM and site leadership teams to establish, nurture and close client relationships. You will accurately forecast client needs and behaviors.
• Identify community events, organizations and sponsorships the company should participate in and represent the Company in the community and build relationships within the region to increase our presence and drive traffic to our site. A large part of this process will be to facilitate tours at the site.
• Your experience using CRMs (data base) will enable you to qualify prospects, family influencers (family and friends of qualified prospects), community influencers (public and private health providers, seniors’ organization contacts, community services providers, financial services providers), and others (clergy associations, pharmacists, lawyers, bankers, trust companies, realtors, etc.). Computer skills are a must.
• Work with competitor properties to establish a rapport. Learn about competitors’ features, rates, incentives, special offers, occupancy and any other information that will assist our ability to maintain competitiveness. Research and integrate marketing information with sales leads. Competitive analysis will be completed throughout the year.
• Working closely with the General Manager and the Director of Sales and Marketing to produce a marketing plan and budget annually, to include all advertising, promotional activities, marketing collateral and incentives and community events.
• Distribute marketing collateral such as brochures, posters, etc. in targeted locations (i.e. health units, seniors’ centers, community centers, churches etc.).
• Work with other Marketing Managers to share insights and best practices, including monthly teleconference calls and quarterly meetings.
• As part of the site leadership, the Marketing Manager will collaborate with the GM and other departmental managers at weekly meetings to ensure operational excellence. This will include training employees on customer service techniques and facilitating site tours.
• Meet and/or communicate daily with the General Managers and weekly with the Director, Sales and Marketing.
• Additional duties as directed by the site GM when required.

Position Summary

Reporting to the General Manager or designate, the Assisted Living Manager is responsible for directing care staff and promoting departmental activities to maintain high quality care. Central responsibilities include ensuring the effective and efficient provision of care services. The Manager, Assisted Living will work with the nursing and care delivery staff to enhance their knowledge and skills in providing quality, efficient care.

Responsibilities

Include but not limited to:

• Identifies client needs and staff development opportunities and assists in the development of methods, policies, procedures, programs, services and work routines to enhance care delivery.
• Provides direction to professional and nonprofessional nursing staff as well as all interdisciplinary team members involved in the provision of “best practice” care services.
• Assesses and identifies the clients’ health care needs and ensures the proper maintenance of all patient and other records in accordance with policy and relevant legislation.
• Observes and monitors staff on all shifts as required. Evaluates and provides ongoing supervision of care staff on any shift with a focus on identifying recommendations and training requirements that would enhance and/or streamline care delivery.
• Oversee all aspects of the wait list management and admission process for new clients.
• Identifies learning needs of staff and provides in-service and orientation using various methods of teaching/learning techniques. Delivers direct care to specific clients when role modeling or teaching nursing skills.
• Provides resource information on Continuous Quality Improvement/Risk Management-by reviewing, and documenting data, analysis of trends, report writing and facilitation of group process to effect change. Maintains related reports and statistics. Monitors all resident care indicators through the Care Management software program
• Oversees selection, promotion, supervision, evaluation, disciplinary action and termination of all care staff.
• Maintains an appropriate level of supplies and equipment and identifies new equipment requirements as it relates to resident care.
• Ensures that all aspects of Collective Agreements / Employee Associations are abided by.
• Liaises with union representatives through Labour Management Meetings and other forums.
• Resolves Union grievances as they arise or works with Facility Staff Association to communicate effectively the Employment Standards guidelines and Retirement Concepts policies, thereby minimizing employee conflict and concerns.
• Assists the Controller to monitor fiscal control of all the facility operations.
• Participates in preparation and execution of an annual operating and capital budget.
• Maintains a safe environment for clients/family unit and staff, through 

1. accident prevention,
2. knowledge of emergency procedures and regulations,
3. using skills, physical facilities, supplies and equipment safely and appropriately, and
4. utilizing infection control procedures.

Position Summary

Reporting to the General Manager, the Administrative Coordinator may provide confidential administrative support to the General Manager and other members of the management team. Central responsibilities include Payroll, Scheduling and HR support (new hires, etc). This position will be cross-trained with the Administrative Coordinator (Financial Management) for coverage when needed as well as provide Reception coverage if required. An ability to communicate effectively with staff, residents and their families is essential. This position will require a good working knowledge of the facility Collective Agreement to ensure Articles are adhered to, including: scheduling, leave of absences, seniority, vacancy postings, overtime, shift premiums and sick time allowance.

Responsibilities

Include but not limited to;

Payroll Functions

• Calculate employee hours to be paid and enter into ADP system on a bi-weekly basis.
• Complete Payroll Change forms for changes to employee data (i.e. wage rates, status, address, banking info, etc).
• Monitor employee status changes and update wage rates & benefits options as required.
• Maintain seniority lists.
• Complete documents required by HRDC and Sun Life.
• Prepares WCB documentation and assists GM/DOC with required follow-up.
• Collect completed benefit forms, review information and forward to Payroll Dept.
• Answer employee’s payroll and benefit questions, refer to Payroll Dept. when necessary.
• Provide information and data as requested by the Payroll Dept.
• Manages the EZLabour program (i.e. set-up of new employees, makes necessary changes to employee information, runs query exception reports and runs other adhoc reports as requested.)

Administration

• In collaboration with department managers maintains department schedules to cover day to day staffing, long range staffing and planned vacancies. Also coordinates shift coverage for unplanned short term vacancies (i.e. short calls; due to sick calls, vacations, LOAs etc.). Following established facility Collective Agreement guidelines/procedures.
• Produce a variety of confidential documents for the General Manager and management team members including correspondence, memos, reports, minutes and meeting agendas using a range of word processing and spreadsheet software packages (if applicable).
• Maintains a well-organized filing system for employee files, ensures files are kept up to date and protects the security of sensitive and confidential employee information.
• Performs a variety of duties related to the staffing for the facility including maintaining timekeeping records for staff for payroll purposes, as well as, maintaining related records such as staff names, addresses, phone numbers and availability for work.
• Maintain emergency fan out list with updated staff telephone numbers. (if applicable)

Administration

• In collaboration with department managers maintains department schedules to cover day to day staffing, long range staffing and planned vacancies. Also coordinates shift coverage for unplanned short term vacancies (i.e. short calls; due to sick calls, vacations, LOAs etc.). Following established facility Collective Agreement guidelines/procedures.
• Produce a variety of confidential documents for the General Manager and management team members including correspondence, memos, reports, minutes and meeting agendas using a range of word processing and spreadsheet software packages (if applicable).
• Maintains a well-organized filing system for employee files, ensures files are kept up to date and protects the security of sensitive and confidential employee information.
• Performs a variety of duties related to the staffing for the facility including maintaining timekeeping records for staff for payroll purposes, as well as, maintaining related records such as staff names, addresses, phone numbers and availability for work.
• Maintain emergency fan out list with updated staff telephone numbers. (if applicable)

Administration

• In collaboration with department managers maintains department schedules to cover day to day staffing, long range staffing and planned vacancies. Also coordinates shift coverage for unplanned short term vacancies (i.e. short calls; due to sick calls, vacations, LOAs etc.). Following established facility Collective Agreement guidelines/procedures.
• Produce a variety of confidential documents for the General Manager and management team members including correspondence, memos, reports, minutes and meeting agendas using a range of word processing and spreadsheet software packages (if applicable).
• Maintains a well-organized filing system for employee files, ensures files are kept up to date and protects the security of sensitive and confidential employee information.
• Performs a variety of duties related to the staffing for the facility including maintaining timekeeping records for staff for payroll purposes, as well as, maintaining related records such as staff names, addresses, phone numbers and availability for work.
• Maintain emergency fan out list with updated staff telephone numbers. (if applicable)
• Answers the telephone, greets and screens both callers and visitors, responds to requests by providing information directly or directing inquiries to appropriate individuals within the organization (if applicable).
• Maintains strict confidentiality with respect to payroll data and employee information.
• Other duties as assigned

Position Summary

Reporting to the Recreation Manager and/or designate the Activity Aide assists in planning, implementing and evaluating activity programs to meet the physical, social, emotional, intellectual, spiritual, and cultural needs and interests of the residents/tenants.

Responsibilities

Include but not limited to;

• Carries out established recreation programs including, but not limited to, outings, exercises, crafts, social events, entertainment, games, etc.
• Assists residents to and from programs as required.
• Assists, encourages, and motivates residents/tenants to participate in social, spiritual, physical, mental and cultural recreational activities.
• Provides personal care during recreational activities as required.
• Observes and reports any changes in residents to the supervisor and/or nurse.
• Documents as per policy and procedures.
• Ensures residents’/tenants’ rights are maintained.
• Ensures recreational equipment and supplies are used, maintained and stored in a safe, clean, and efficient manner. Reports unsafe or faulty equipment to supervisor.
• Actively participates in C.Q.I. program, meetings, committees and educational in-services as required. Assists in the maintenance of statistical records.
• Assists with orientation of new residents/tenants.
• Provides guidance, assistance and support to volunteers. Assists in the evaluation of volunteers.
• Encourages residents/tenants as volunteers in their own community.
• Performs other related duties as required.

Position Summary

Reporting to the Support Services Manager and/or designate, the housekeeper performs general cleaning duties in the facility, including the cleaning of residents’ / tenants’ rooms/suites, bathrooms, staff rooms, offices, lounges, dining rooms, corridors, and other areas as designated. Responsible for evening janitorial duties and responding to tenant emergencies as required.

Responsibilities

Include but not limited to;

• Carries out all aspects of routine and rotation cleaning throughout the building and suites which includes but is not limited to the following,: cleaning and sanitizing surfaces, dusting, vacuuming and sweeping; cleaning appliances; washing floors, walls, interior windows and doors; changing bed & bath linen and remaking beds; removing curtains/window coverings for cleaning and re-hanging; garbage removal; terminal cleaning of rooms/suites.
• Removes all garbage & recycling from assigned areas and place in appropriate container for off-site disposal.
• Follows prescribed cleaning techniques, proper use and handling of chemicals, appropriate use of gloves and properly wash hands to prevent the spread of infection.
• Cares for equipment, supplies and work areas through the following: keeps equipment clean and safely stored; reports defective and damaged equipment and furnishings; keeps work area in an orderly, safe and clean condition; keeps inventory in order on individual carts; replenishes supplies throughout the building; understands the use and application of cleaning chemicals.
• Picks up tenant emergency call phone when Home Support Worker leaves the building.
• Responds to tenant calls on the emergency phone by going to the suite and addressing the concern. Calls 911 for ambulance or calls the family as per tenant request. Stays with the tenant as necessary until help arrives. Reports all calls in Log Book.
• Reports significant changes or uncommon resident/tenant behaviour or concerns to nursing staff/on call log.
• Participates in facility committees and quality improvement initiatives.
• Performs other related duties as assigned.

JOB SUMMARY:

The Registered Practical Nurse (RPN) is accountable for the provision of optimum care services based on legislative requirements and the organization standards, policies and procedures and assumes responsibility for oversight of the guest attendants. This role may also assist with dining service, recreation program support and common area housekeeping in varying locations.

RESPONSIBILITIES:

• Maintain accountability for the nursing and personal care of residents within the scope of training and license.
• Administers medications as prescribed in accordance with pharmacy policies & procedures and observes changes in condition and reports them to the Director of Wellness.
• Facilitates problem solving of resident / family concerns or complaints that arise and ensures complaints are communicated to the Director of Wellness / General Manager.
• Oversees the Guest Attendants to ensure that care assignments are completed and that changes in residents needs are reported to the Director of Wellness.
• Monitors team member compliance with the policy on monitoring resident well-being and ensures follow-up is completed as required.
• Performs other duties as assigned.

As a Guest Attendant your typical day will impact in the following ways:

• Answering all resident call bells and door alarms promptly and provides courteous service.
• Completing all aspects of resident care as outlined in the plan of care and care assignment.
• Transporting residents to and from their rooms, recreational activities, health office and dining room as required.
• Completing laundry and housekeeping duties as outlined by assignments.
• Dealing tactfully and courteously with residents, residents' families and reports any concerns / complaints to the supervisor.
• Practicing safe food handling techniques throughout all aspects of food preparation and service.
• Performing other duties as assigned.

As a Concierge your typical day will impact in the following ways:

• Responding to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing.
• Promoting excellent customer service in all personal interactions with visitors, families, residents and team members.
• Greeting all visitors to the building and ensures that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures.
• Providing clerical and computer support to all managers as requested.
• Completing required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets.
• Performing other duties as assigned.

JOB SUMMARY:

The Housekeeper performs general housekeeping activities within the established guidelines for health and safety, infection control and quality management.

RESPONSIBILITIES:

• Receives assignment, assembles required materials and supplies, loads service cart and transports to work area.
• Using specified cleaning/disinfecting/sanitizing agents, and follow specific procedures, work patterns and routines, performs such tasks as: (but not limited to)

1. Resident Room Cleaning as per assigned schedule.
2. Sweeping, dry/wet mopping.
3. Vacuuming and shampooing carpets, wax floor care.
4. Spot cleaning walls, windows and doors.
5. Dusting and sanitizing/disinfecting furniture, shelves, woodwork, etc.
6. Emptying wastebasket.
7. Rearranging furniture.
8. Daily cleaning and disinfecting of all bathroom floors, fixtures, walls and replenishing supplies.

• Ensures privacy of residents during performance of duties.
• Prepares room for new occupant following prescribed procedures to ensure tour ready at all times.
• Performs other duties as assigned.

JOB SUMMARY:

The Cook is accountable for optimal foods services, food production, plate presentation and the hospitality needs of the residents in accordance with infection control, quality management, legislative requirements and the organization standards.

RESPONSIBILITIES:

• Preparing food in accordance with the regular and therapeutic menu, the standardized recipes for the home and meets time requirements for meal times.
• Assisting in serving meals following residents’ diets using appropriate serving utensils and portion sizes to residents (by name of resident).
• Follows daily production charts, standardized recipes and daily composite menus, while working within a set budget.
• Completes all necessary documentation (food and refrigeration temperatures, dish machine temperatures if applicable, menu changes) as assigned.
• Ensures use of proper and safe food handling techniques.
• Performs other duties as assigned.

The Opportunity

Join us as a values driven leader to oversee and manage the clinical program at the Retirement Community. With your strong clinical skills and compassion for delivering exceptional care, we can partner to deliver Best in Class care to our residents.

In this role you will be focused on:

• Ensuring Resident & Employee Safety and well-being
• Achieving Resident Satisfaction Survey & Employee Engagement Survey targets
• Providing quality clinical services based on the needs and requirements of each individual resident
• Ensuring that all care and services provided for are billed and labour aligned
• Hiring & training a team of superstar clinical experts!
• Living our values and ensuring others on your team do too

JOB SUMMARY:

The Assistant Cook is accountable for optimal foods services, food production, plate presentation and the hospitality needs of the residents in accordance with infection control, quality management, legislative requirements and the organization standards.

RESPONSIBILITIES:

• Preparing food in accordance with the regular and therapeutic menu, the standardized recipes for the home and meets time requirements for meal times.
• Assisting in serving meals following residents’ diets using appropriate serving utensils and portion sizes to residents (by name of resident).
• Quality control of menu products such as tasting samples, labelling and keeping daily samples for testing for seven (7) days, monitor and discard samples in accordance with the organization policies and procedures.
• Communicates and consults with the Director of Dietary Services regarding any menu substitutions if necessary and records and reports appropriately.
• Ensures use of proper and safe food handling techniques.
• Performs other duties as assigned.

JOB SUMMARY:

The Registered Practical Nurse is accountable for the provision of optimum care services related to resident care needs, delivery of skilled procedures, medication administration and documentation in accordance with quality management, legislative requirements and the organization standards

RESPONSIBILITIES:

• Provides for nursing care in accordance with established policy, physician’s orders, the resident plan of care, and within the scope of practice of a RPN.
• Creates a comfortable and safe environment that provides opportunities for privacy, dignity, autonomy, independence and individuality and maintenance of personal lifestyle and values.
• Fostering an atmosphere that is conducive to the provision of optimal care, and the effective functioning of the assigned Resident Home Area through collaboration with other team members, monitoring resident care, communicating with residents and family members, and providing guidance to Personal Support Workers/Unregulated staff assigned to the care unit.
• Liaises with medical staff, nurse specialists, consultants and supports effective clinical care for all residents.
• Demonstrates professional working knowledge of all equipment used in the delivery of nursing care.
• Performs other duties as assigned.

JOB SUMMARY:

The Director of Wellness is accountable to the General Manager for the supervision of optimum care services based on legislative requirements, the organization standards, policies and procedures and the facilitation of the annual staff development program.

RESPONSIBILITIES:

• Ensure resident care needs are assessed; plan of care developed and determine corresponding care fees and staffing requirements as applicable. 
• Monitors all resident incidents and directs staff regarding interventions to prevent reoccurrence as applicable.
• Responsible for recruitment, selection, orientation, development and performance management of Guest Attendants, Uncertified Care Providers and Registered Practical Nurses.
• Develop professional and collaborative relationships with hospital staff, participate in marketing outreach such as presentations on wellness services and aging in place philosophy and interviews prospective residents and conducts assessments to determine suitability for admission.
• Participates in the preparation of the Department budget and administers the approved budget within established parameters.
• Performs other duties as assigned.